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What is a Business Shared Cap?
A Business Shared Cap is a plan that can be shared between a set number of employees in your business. This is particularly advantageous if monthly mobile spend varies across different employees.
It works by sharing a minimum monthly spend across your employees and 'capping' what you pays each month for national voice calls, some international voice calls, national & international SMS, national & international MMS, Voicemail, 13/1300/1800 numbers & directory assistance. They also share a handset credit pool to be used on new mobiles.
Can any business go on a Business Shared Cap?
Not all businesses are suited to the Business Shared Cap plans. As is the case with any rate plan, you should consider your business needs before signing up to a Business shared cap. As the Business shared caps have a higher minimum spend, businesses with low mobile usage may not be able to take advantage of the full amount. We recommend you speak to one of our experienced consultants to determine the best plan for your business.
How many international voice calls are included within a Business Shared Cap?
The amount varies depending on which Cap you choose. You will get up to $150 for Cap 199, up to $200 on Cap 299, 399 & 499, up to $300 on Cap 599, 699 & 999 and up to $600 on Cap 2,499
Is content used on Planet 3 shared within the Business Shared Cap?
No. Content is not included within the Business Shared Cap.
Does the value in a Business Shared Cap apply to Value Packs such as Talk International or Explorer Packs?
No. Only the service subscribed to the particular Value Pack - in this case the Talk International pack - will receive the discount on IDD rates
Do fees apply if my business changes to a different Business Shared Cap?
Your handset credit and cap allowance will be adjusted to the new Shared Cap. Additional handset charges may apply. Your cancellation fees will also change. Please call 133 103 Customer care for help.
What is a Business Shared Cap group?
A Shared Cap group is a group of your business's mobile services on a Shared Cap. The group name will appear on your bill and can be nominated by you.
Does my business have to go on a contract?
Yes. All Business Shared Caps require a 24-month contract. If the Business shared cap is completely cancelled during the contract period, or a service inside a Business shared cap is cancelled, cancellation fees will apply.*
What is the Business Shared Cap mobile phone credit?
The Business Shared Cap mobile phone credit is used to offset the cost of the mobiles in the Business Shared Cap. Any unused Business Shared Cap mobile phone credit balance will not roll over to the next month. Mobile phone credits may only be used for mobiles and will not contribute as an account credit.*
What is the minimum number of mobile services on Business Shared Caps?
2 services on all Business Shared Caps
What is the maximum number of mobile services I can have in a Business Shared Cap?
Business Shared Caps may not exceed the maximum number of mobile services allowed for each shared cap plan.
Are data rates included in Business Shared Caps?
Business Shared caps do not include data usage. Any data charges are outside of the cap.
Can I change my Business Shared Cap?
Yes - your handset credit and cap allowance will be adjusted to the new Shared Cap. Additional handset charges may apply. Changes are limited to once a month up to 6 times per year and only two plans down per change. Please call 133 103 Customer care for help.
Can I choose a name for my business's Shared Cap?
Yes. When a Business Shared Cap is created you can enter any name using the provided field. Each Business Shared Cap must have a unique name within the account and is limited to 35 characters.
Can prepaid customers sign up for the Business shared caps?
No. Prepaid customers will not be able to sign up for Business Shared Caps.
You are allocated a monthly credit to be used for purchasing mobiles. Each mobile in our range has a monthly cost associated with it and depending on the mobile you choose, the monthly credit may cover this cost.
If you need additional mobiles these can also be purchased on a monthly basis. Any unused credit cannot be carried over to the following month. The handset credit expires on early cancellation of your contract.
You can keep track of your monthly spend using the My3 service on your handset or online.
If you do exceed your monthly cap, this excess will be charged at the standard per minute call rates, on top of your current cap plan. Standard rates for other services included in the cap will also apply.
You will roam onto most of Telstra's GSM network that covers 96% of the population. You will lose access to some services including Video Calling and video content like Mobile TV.
However your standard talk and SMS rates remain exactly the same.
Anything missing from this list? have a question of your own? see our FAQ feedback form and submit your own query!
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All Caps are over 24 months. Early cancellation fees apply. All Caps include national voice calls, some international voice calls, national & international SMS, national & international MMS, Voicemail, 13/1300/1800 numbers & directory assistance. Cap & min monthly spend does not include Planet 3 Content or data, calls to premium numbers, premium SMS, international roaming (including roaming when with 3 Like Home) & Video Calling. Standard rates apply once the Cap limit is reached. Standard rates apply + 25c flagfall applies once the Free Talk on 3 minute limit is reached. Standard international rates apply once the international voice call value is reached.
* This is a mobile handset credit that will apply each month. You can spend more on handsets if you wish, and pay the difference. Handset credit can only be used to offset mobiles connection to the Shared Cap account and cannot be redeemed for cash or for a credit against any call costs or access fees.